James Lacey

James has over 20 years’ experience in the Plumbing & Heating Industry. James is also a qualified husband, father of two, triathlete and three time Ironman. James keeps a close eye on everything that goes on at JLN, and although we now have a great team of middle management, James is still always right up to date with the latest … Read More

Claire Lacey

Claire is married to James and has worked for JLN since 2013. Claire has over 20 years’ experience running an office and Customer Service & Finance department. Claire oversees all financial activity in the office at JLN HQ and looks after HR. Claire also makes the best tea at JLN by a mile!

Faye Benton

Faye has NVQs in Customer Service and Business / Sales Management. Faye works at JLN HQ and also from our satellite office in Nuneaton and has been with us since 2015. Amongst other things, Faye runs our social media campaigns, competitions and accreditations, as well as ensuring all runs smoothly at HQ.

Kerrie Coles

Kerrie has been with us since January 2017 and is already a highly valued member of the team. Kerrie comes from a very different employment background, but one where Customer Service and attention to detail was equally as important as it is here at JLN. Kerrie is a keen runner and enjoys spending time with her family.

Karl Hancox

Karl has been with us since 2017 and carries out all of our estimate surveys, from measuring up on-site, to preparing the quotes and liaising with our customers to ensure a quick and efficient turnaround on all of our many projects. Karl is a keen martial arts enthusiast and self-confessed ‘Worlds Biggest Fan’ of The Greatest Showman!

John Nicholls

John has been with JLN since 2015 and hold both GasSafe and OFTEC qualifications. John is one of our installers and has experience installing almost all makes and models of boiler and central heating systems. John also installs Underfloor Heating and is a bit of an expert when it comes to diagnosing mystery issues with systems. John has recently made … Read More

Scott Jenkins

Scott joined JLN in 2016 and is primarily an installation engineer, although he is skilled in many other areas such as Unvented Cylinders and working at height. Scott has been a qualified engineer for over 11 years and thoroughly enjoys his role. Scott is a mentor to our apprentice Aaron and is enjoying showing Aaron the ropes.

Reece Hughes

Reece came to JLN when he relocated to Coventry from Denbighshire. Reece is qualified as both a GasSafe and OFTEC engineer and always has a smile on his face.  Reece is skilled in all aspects of plumbing and heating including site work and boiler installations and is not afraid to get his hands dirty!

Justin Morgan

Justin comes from a very different career path having served 24 years in The British Army before qualifying as a GasSafe engineer. Justin is highly skilled in the detection and remedy of faults with a high first time fix rate. Although Justin is our newest member of staff, he is already a key part of the team at JLN.

Scott Hough

The Hoff has been with JLN since August 2017. Scott came to JLN at one of our busiest times of the year, jumped straight in at the deep end and is an absolute star! Scott is a plumbing and heating engineer, he also specialises is bathroom installations and remodels. Take a look at our gallery to see just a small … Read More