James Lacey

James has over 20 years’ experience in the Plumbing & Heating Industry. James is also a qualified husband, father of two, triathlete and three time Ironman. James keeps a close eye on everything that goes on at JLN, and although we now have a great team of middle management, James is still always right up to date with the latest … Read More

Claire Lacey

Claire is married to James and has worked for JLN since 2013. Claire has over 20 years’ experience running an office and Customer Service & Finance department. Claire oversees all financial activity in the office at JLN HQ and looks after HR. Claire also makes the best tea at JLN by a mile!

Faye Benton

Faye has NVQs in Customer Service and Business / Sales Management. Faye works at JLN HQ and also from our satellite office in Nuneaton and has been with us since 2015. Amongst other things, Faye runs our social media campaigns, competitions and accreditations, as well as ensuring all runs smoothly at HQ.

Kerrie Coles

Kerrie has been with us since January 2017 and is already a highly valued member of the team. Kerrie comes from a very different employment background, but one where Customer Service and attention to detail was equally as important as it is here at JLN. Kerrie is a keen runner and enjoys spending time with her family.